Refund & Exchange
Our Commitment to You
Every Jiskavi shirt is crafted with care and quality you can feel. If something is not right with your order, we are here to make it right.
Clear, honest, and customer-first policy.
This policy outlines everything you need to know about exchanges, returns, and refunds — clearly and honestly.
You have 48 hours from delivery to raise a return or exchange request. All claims must be submitted with supporting details through email or WhatsApp support chat, and our team will guide you personally.
48 Hour Window
Request must be raised within 48 hours from delivery.
Genuine Claims
Defect, wrong item, or valid size mismatch cases are reviewed.
Exchange First
Exchange is processed when the right variant is available.
Bank Refund
Approved refunds are processed via bank transfer.
Need return support?
Use any support option below. WhatsApp number is not shown, but the button will directly open chat.
When Can You Raise a Request?
All return and exchange requests must be raised within 48 hours of receiving your order. Requests submitted after this window will not be accepted.
Exchange & Return Conditions
To be eligible for an exchange or return, your item must meet all of the following conditions at the time of raising the request.
- Request raised within 48 hours of delivery
- Item must be unworn and unwashed — no signs of use, perfume, or deodorant
- Item must be in its original packaging with all tags intact and attached
- A valid reason must be provided along with clear photographs of the issue
- The issue must be genuine — such as a manufacturing defect, wrong item received, or size mismatch as per your order
How Exchanges and Refunds Work
Exchange Policy
If you have received the wrong size, wrong colour, or a defective piece, you may request an exchange for the same product in the correct variant — subject to availability.
- Exchange is available for size issues, wrong item delivered, or manufacturing defects
- The replacement will be dispatched once we receive and inspect the returned item
- If the requested size or variant is out of stock, we will offer a refund or store credit
- Return shipping charges for the exchange are borne by the customer
Refund Policy
Refunds are processed only for genuine cases where an exchange is not possible — such as a product defect with no replacement in stock, or a wrong item that cannot be substituted.
- Refund will be initiated after the returned item is received and inspected by our team
- Refunds are processed via bank transfer — our support team will coordinate your bank details directly with you
- Processing time is typically 5–7 business days after the item is received
- COD orders are eligible for refund via bank transfer for genuine reasons
- Original shipping charges, if any, are non-refundable
Step-by-Step Process
Raising a return or exchange request is simple. Follow these steps and our team will take care of the rest.
Contact Us Within 48 Hours
Email us at support.jiskavi@gmail.com or use WhatsApp support chat within 48 hours of receiving your order.
Share Your Order Details & Issue
Provide your order number, a clear description of the issue, and photographs of the product showing the problem.
Our Team Reviews Your Request
Our customer support team will review your case, verify the details, and get back to you with a resolution — typically within 24–48 business hours.
Ship the Item Back
Once your request is approved, ship the item back to us in its original packaging. Return shipping charges are borne by the customer.
Exchange Dispatched or Refund Processed
Once we receive and inspect the returned item, your exchange will be dispatched or your refund will be initiated via bank transfer within 5–7 business days.
When We Cannot Accept a Return
We want to be fully transparent. The following situations will not qualify for a return, exchange, or refund.
- Request raised after the 48-hour window from delivery
- Item shows signs of wear, wash, or use after delivery
- Original tags are removed or packaging is missing
- Damage caused by the customer after delivery
- Incorrect size ordered — please refer to our Size Guide before placing your order
- Minor colour variations due to screen display differences — these are not considered defects
Need help? Reach out.
Our customer support team is available to personally assist you with any order-related concerns. We believe every issue deserves a real conversation — not an automated response.
Jiskavi Return Help
Mon – Sat, 10 AM – 7 PM IST. Response time is usually within 24–48 business hours on working days.